In today’s globalized world, international trade cooperation is increasingly frequent. Standing out in a fiercely competitive market not only tests a company’s product quality but also its level of service.
Project Background
Recently, a trading company specializing in highway and agricultural transportation spare parts and equipment procured a high-efficiency grapple for the Emergency Situations Ministry in Kyrgyzstan. Before making the purchase, the client conducted extensive market comparisons, collecting quotes, product specifications, and warranty conditions from multiple suppliers. The client had high expectations for product performance and after-sales service.
Communication of Needs:
During discussions with the client, Beiyi’s sales personnel provided suitable equipment along with images and videos, and presented a quote. Through in-depth communication, they gained insights into the client’s existing equipment and skill reserves, aiming to deliver more professional and detailed service.
Changing Requirements:
Throughout the discussions, the client frequently altered their choice of the host machine, switching from excavators to trucks and back to excavators, continuously testing the grapple’s adaptability to different machine types.
Professional Guidance:
The client was not sufficiently familiar with specific installation details (such as excavator tonnage and opening size), necessitating professional technical support and guidance from us.
Professional Services:
Product Recommendation: Based on the client's needs, we recommended the BYKL06 grapple. This product initially gained the client's approval due to its excellent performance and comprehensive after-sales service.
- Flexible Service: Throughout the communication process, we closely monitored changes in client needs. In response to the multiple adjustments of the host machine—from excavator to truck and back to excavator—we quickly responded by providing several installation solutions suitable for different host machines, thoroughly explaining the feasibility and advantages of each option.
- Technical Support: Addressing the client's confusion regarding installation details, we patiently answered all inquiries about technical issues, including excavator tonnage, opening size, and pipeline connections, ensuring the client could accurately complete the installation.
Based on the parameters of the host machine, Beiyi provided matching installation solutions and guaranteed delivery within the client's expected timeframe. Our meticulous attitude and professional technical support ultimately led the client to choose our BYKL06 grapple.
In this collaboration, Beiyi earned the client's high praise through professional attitude and efficient service, laying a solid foundation for further cooperation between both parties in the future.